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Privacy Policy

Privacy Policy This privacy notice provides a framework of understanding about the personal data that are collected by Nindav Limited T/A Clifden Guesthouse ("hereinafter called the Data Controller"), as required by law including the provisions of the European Union's General Data Protection Regulation (GDPR) and the Data Protection Act 2018. Nindav Limited T/A Clifden Guesthouse is committed to protecting and respecting your privacy. We adhere to the Privacy Policy (the “Policy”) together with any disclaimers sets out the basis on which any personal data we collect from you or that you provide to us, or that is provided to us relating to you (“Data”) by any means will be processed. Please read the following carefully to understand our use of personal data. Please note that the Policy relates only to living individuals in relation to personal data relating directly to themselves, and not to persons in any other capacity. Information we may collect from you We collect personal data from you which you volunteer when you provide such personal data to us, or via our services with which you interact. We may also be given other personal data relating to you by other persons, or we may obtain such other personal data about you as may be provided to us in the course of our legitimate business activities. We may collect and process Data. Including the following in the course of providing services to you, which could contain your personal data: your full name; your address; your various email addresses; your various phone numbers including mobile phone numbers; your nationality; your address; financial information about you, including your bank account details, credit card details, or other payment details; details of contracts you have entered with third parties for us to provide services to you; details of your relationship to other parties; details of your membership of professional or other organisations; your date of birth; details of your children and other relations; medical details, including details of allergies; details of your car registration number; details of your driving licence; details of your passport and all other Data which you ask us to process on your behalf, or which is necessary for us to process in order for us to fulfil our role as providing accommodation, gym, leisure, retail or food related services to you. We may also process other data, which is not personal data when you access our website or wi-fi facilities, your device’s browser provides us with information such as your IP address, browser type, access time and referring URL which is collected and used to compile statistical data. This information may be used to help us to improve our website and the services we offer, and to offer services to you. Security and where we store your personal data we are committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorised access and use. As effective as modern security practices are, no physical or electronic security system is entirely secure. We cannot guarantee the complete security of our databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. We will continue to revise policies and implement additional security features as new technologies become available. The transmission of information via the internet is not completely secure and may involve the transfer of data to countries outside of the European Economic Area (EEA). This occurs typically through use of cloud solutions for web hosting, email hosting or proprietary software solutions delivered to us through the Cloud. We do not however authorise any third party to use your personal data for their own purposes. Non-EEA countries may not provide an adequate level of protection in relation to processing your personal data. By submitting your data, you agree to this transfer, storing and processing. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to us. Any transmission of data is at your own risk. Once we receive your personal data, we use appropriate security measures to seek to prevent unauthorised access. Uses made of your personal data We use your personal data that we hold to: • In our legitimate interest of advertising our services, provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes (our list of services below); • carry out our obligations arising from any contracts entered into between you and us; • in our legitimate interest of advertising our services, provide details of any loyalty scheme or promotion; • comply with legislation; and/or • notify you about changes to our services. List of services Accommodation Retail Restaurant, bar service and other food related services. We may use your data to send you information relating to our services, events and products which may be of interest to you. If you do not want us to use your data in this way, please notify us to that effect. Consultancy *In the case where we offer consultancy services (including transactional services such as Pricing) we only fulfil the role of Processor within the meaning of the General Data Protection Regulation EU, 2016. Disclosure of your information We may disclose your Data to third parties who provide a service to us or in the event that we sell or buy any business or assets, in which case we may disclose your Data to the prospective seller or buyer of such business or assets or if we are under a duty to disclose or share your Data in order to comply with any legal obligation, or to protect our rights, property, or safety of staff or customers. Currently we disclose your Data to the following providers. Provider/Recipient state “EU” or alternatively state jurisdiction to which the Data is transferred Some jurisdictions may not have adequate safeguards for the protection of personal data, and where this is the case we comply with Chapter 5 of the General Data Protection Regulation (“GDPR”) to provide an alternative method of safeguarding your personal data. Links to other sites Our website may, from time to time, contain links to and from other websites. If you follow a link to any of those websites, please note that those websites have their own privacy policies and that we do not accept any responsibility or liability for those policies. Please check those policies before you submit any data to those websites. Your rights As an individual, under EU law you have certain rights to apply to us to provide information or make amendments to how we process data relating to you. These rights apply in certain circumstances and are set out below: - 1. The right to access data relating to you (‘access right’). Please see Form 1a here; 2. the right to rectify/correct data relating to you (‘right to rectification’). Please see Form 2a here; 3. The right to object to processing of data relating to you (‘right to object’). Please see Form 3a here. 4. The right to restrict the processing of data relating to you (‘right to restriction’). Please see Form 4a here; 5. The right to erase/delete data relating to you (i.e. the “right to erasure”). Please see Form 5a here; and 6. The right to ‘port’ certain data relating to you from one organisation to another (‘right to data portability’). Please see Form 6a here; The controller for the purposes of GDPR is Nindav Limited T/A Clifden Guesthouse. Additionally, personal data may be processed or jointly controlled by affiliates of the Data Controller listed here. Changes to this policy We reserve the right to change this Policy from time to time in our sole discretion. If we make any changes, we will post those changes here so that you can see what information we gather, how we might use that information and in what circumstances we may disclose it. By continuing to use our site or our services or otherwise provide data after we post any such changes, you accept and agree to this Policy as modified. Contact Us +353 (01) 8746364 clifden@bynina.ie Questions, comments, requests and complaints regarding this Policy and the information we hold are welcome and should be addressed to us at clifden@bynina.ie All requests will be dealt with promptly and efficiently.
Cookie Policy

COOKIE POLICY. Nindav Limited T/A Clifden Guesthouse is committed to protecting and respecting your data. Our websites use cookies in order to function properly and by continuing to access our websites, you agree that we can place the cookies described below on your device. WHAT ARE COOKIES? Cookies are small text files stored on your computer or mobile device by a web browser e.g. Google, Firefox or Edge that holds information about your previous visits to our website. It enables our website to remember your actions and preferences e.g. login, language, font size and other display preferences over a period of time, to save you the time it takes to keep re-entering them whenever you come back to the site or browse from one page to another. Therefore, on returning to our website this stored information is fed back to us allowing us to offer you a more personal and seamless browsing experience. Further information on cookies can be found at: • • www.allaboutcookies.org • • www.youronlinechoices.eu • • www.dataprotection.ie/docs/Cookies/1416.htm • • www.ec.europa.eu/ipg/basics/legal/cookies/index_en.htm ▪ Communications) Regulations 2011 ("SI 336/2011") • ▪ EU General Data Protection Regulation 2016 (“GDPR”) WHAT ARE THE REGULATIONS? Recital 30 of the EU General Data Protection Regulation 2016 (GDPR) states: “Natural persons may be associated with online identifiers […] such as internet protocol addresses, cookie identifiers or other identifiers […]. This may leave traces which, in particular when combined with unique identifiers and other information received by the servers, may be used to create profiles of the natural persons and identify them.” In order to meet the legal requirements of EU Law, the minimum requirement is that clear communication is provided to the user as to what he/she is being asked to consent to in terms of cookies usage and a means of giving or refusing consent is required. We reserve the right to amend this Privacy Statement at any time and from time to time without notice by publishing a new version on our website. Please refer to the top of this document to see date of the latest version in force. WHAT COOKIES DO WE USE? By using our website and voluntarily providing any personal data to us through booking or browsing, you confirm that you agree to and consent to the terms of this Privacy Statement on your behalf and on behalf of others you are representing including but not limited to organisations and whose information you submit and including the collection and use of information, to the extent that your consent is required by any applicable law. Continued access and use of the Site without acceptance of the terms of this Privacy Statement relieves us from responsibility to the user. Our website uses the following types of cookies: 1. Strictly necessary cookies Sometimes referred to as “Session Cookies”. These cookies are essential and enable you to navigate our site and gain full access to our website features and secure areas. Without these cookies, essential services you have requested for example e-shop and e-billing cannot be provided. 2. Functionality cookies Sometimes referred to as “Permanent Cookies” or “Persistent Cookies” These cookies allow our website to remember choices you make (such as your user name, language and/or the region in which you are located) and provide enhanced, more personal features. These cookies may also be used to remember changes you have made to the text size, fonts and other parts of the web pages that you are able to customise. The information these cookies collect are anonymised and they cannot track your browsing activity on other websites. Functionality cookies can also be used to provide services you have previously requested for example viewing videos or commenting on a blog. The information collected by these cookies may be anonymised and they cannot track your browsing activity on other sites. 3. Performance cookies Sometimes referred to as “First-party Cookies” These cookies collect information about how you use our website including but not limited to which pages you go to most often, and if you receive error messages from specific web pages. These cookies do not collect information that identifies you and all the information these cookies collect is aggregated and therefore anonymous. It is only used to improve how our website works. Essentially performance cookies provide vital information and the role of these cookies is to allow us to analyse and improve the performance of our website ensuring you receive a consistent look, feel and experience. 4. Targeting/Advertising cookies Sometimes referred to as “Third-party Cookies” These cookies are used to deliver adverts and communications that are more relevant to you and your interests and are used to limit the number of times you see an advertisement as well as help measure the effectiveness of an advertising campaign. They are usually placed by advertising networks only with the website operator’s permission. They remember that you have visited a website and this information is shared with other third-party organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation. We would use these or advertising cookies to show you advertisements on other websites that are related to our hotel and/or hotel group we belong to. This is called ‘retargeting’ and these cookies remember that you have visited our website and the information is shared with other organisations such as third-party advertisers. Third-party advertisers including Google, use first-party cookies (Google Analytics cookie) and third-party cookies (DoubleClick cookie) together to inform, optimise, and serve advertisements based on someone’s past visits to our website. When one of these adverts is presented to you on a site there will be a quick and easy way to click in and opt out of receiving further adverts. 5. Other cookies These cookies are specialist in nature and are for designed and used for a very specific purpose. We do not use any Other cookie types. We only use cookies that can be included within one of the categories above. TECHNICAL DETAILS ON OUR COOKIES Name Purpose Type Lifecycle Google Analytics __utma for google analytics tracking third party 2 years __utmb for google analytics tracking third party 30 minutes __utmc for google analytics tracking third party expires at the end of the session __utmz for google analytics tracking third party 6 months Other Performance cookies crm to provide counts of new and repeat visits first party expires in two weeks _qsst For Qubit analytics tracking third party expires at the end of the session _qst For Qubit analytics tracking third party 1 year _qubitTracker For Qubit analytics tracking third party 1 year _qubitTracker_s For Qubit analytics tracking third party expires at the end of the session Strictly Necessary CSSID to hold the session_id for this transaction first party expires at the end of the session HOW TO DISABLE OUR COOKIES Our website is designed to function optimally with cookies – as detailed above – enabled to provide a seamless, enhanced and more personal experience. However, should you wish to disable cookies on our website whilst browsing, this can be controlled through your browser settings and it is possible to stop your browser accepting cookies. Important Note: If you do deactivate cookies on our website, it may result in some of the website features become disabled and you may lose some functionality. This may have a detrimental impact on your browsing experience and mean that you may have limited access to personalised areas of the website. It is important to bear in mind that with cookies disabled, a very tiny amount of information will continue to be retrieved from your web browser. HOW TO MANAGE ALL COOKIES As outlined above in the section “How to disable our cookies” whilst you have the ability to disable our cookies it is also possible to block or delete some, or all cookies that have already been set on your device by the web browser you have chosen to use. If you wish to restrict or delete some or all of the web browser cookies set on your device, you can do so through your browser settings. The “Help” function within the web browser on your device will explain how to amend the cookie settings. Here below are useful links on how to delete cookies within the some of the more broadly used web browsers: Microsoft Internet Explorer – How to delete cookies in Microsoft Internet Explorer Microsoft Edge – How to delete cookies in Microsoft Edge Google Chrome – How to delete cookies in Google Chrome Firefox – How to delete cookies in Firefox Safari – How to delete cookies in Safari Further information on can be found on either of the sites below and both contain comprehensive information on how to manage cookies on a wide variety of desktop browsers. • • https://www.aboutcookies.org • • https://ico.org.uk/for-the-public/online/cookies/ WHO WE ARE This is the Cookie Policy of Nindav Limited T/A Clifden Guesthouse. Our registered office is [address] If you have any questions about our Cookie Policy, you may contact us at clifden@bynina.ie
Cancellation Policy

Better Cancellation Terms when you book direct
Our Flexible Rates - Free cancellation 24 hours prior to arrival
Book us somewhere else - Cancellation policy 72 hours prior to arrival

Advance purchase rates - Full price of room will be charged at time of booking and is non-refundable. For bookings on advance purchase basis the credit card used to book will be required to be presented on check-in along with guest ID (passport, driving licence).

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